These Terms govern your use of Coinosaurus cryptocurrency ATMs in Slovakia. By using our ATMs, you confirm you are acting lawfully, control your own wallet and funds, and accept these Terms. If you do not agree, do not use our services.

For support, contact : support@coinosaurus.com.

Privacy Notice: By using our ATMs, you acknowledge that your personal data will be collected and processed in accordance with our Privacy Policy, which explains how we handle your information, your rights as a data subject, and how we protect your data. You can read the full policy on our website.

Crypto-Asset: Digital representation of value or rights on a blockchain (e.g., BTC, ETH).

User/Client: A person 18+ with full legal capacity using our ATMs.

ATM: Physical device allowing conversion between crypto-assets and fiat currency.

Service: Exchange of crypto-assets for fiat (and vice versa) via ATMs, plus support.

KYC/AML: Identity verification to comply with EU and Slovak anti-money laundering laws.

To use our services, you must be a natural person using your own funds for personal purposes and not subject to legal or financial restrictions. You are required to provide accurate personal information and complete any KYC/AML verification we request, which may include your full name, date of birth, nationality, residential address, valid government-issued ID, and in some cases, additional information about the source of your funds or purpose of transactions. Re-verification may be requested to maintain security.

By using our services, you accept full responsibility for the accuracy of the information you enter, including wallet addresses and transaction amounts. Blockchain transactions are irreversible, and we cannot recover funds sent incorrectly. You must use your own custodial wallet. Never use a wallet that belongs to someone else, as this may violate regulations and result in service restrictions.

Our services are provided for personal use only and are not financial, investment, or tax advice. You may not act on behalf of others, process transactions for third parties, or use another person’s ID or wallet. You are responsible for complying with all applicable laws, including tax obligations in your jurisdiction.

Take your time before confirming any transaction. Double-check all details, keep transaction records, and ensure your wallet and devices are secure. We are not responsible for losses caused by user errors, incompatible wallets, or cyber incidents, and you use our services at your own risk.

Our ATMs let you buy or sell a range of supported cryptocurrencies, exchanging them for fiat currencies such as EUR. Before you use the service, please keep in mind these important rules:

To make things easier, our ATMs will guide you through every step with clear, on-screen instructions. However, it’s very important that you double-check all transaction details — especially wallet addresses and amounts — before hitting “confirm.”

After completing a transaction, the ATM may print a receipt for you. We recommend that you keep this receipt safe, as it serves as proof of your transaction. This can be helpful if you need to track or report any issues later.

Your safety — and ours — is our top priority. Therefore, we reserve the right to refuse, delay, or suspend any transaction if:

It’s important to understand that our ATMs offer a transactional service only.

Using our ATMs involves a Transaction Fee charged by the Company and a Network Fee required by the blockchain. In rare cases of refunds, rejected, or failed transactions, an Administrative Fee of up to 10% may apply. The Transaction and Network Fees are already included in the exchange rate shown before you confirm your transaction, while the Administrative Fee applies only if a transaction is reversed.

When buying crypto, the Transaction Fee may be up to about 5.7% above the market price, and when selling, you usually receive about 4.8% below it. “Market price” is calculated at the moment of your transaction using live data from multiple exchanges and our internal rate servers. The exact method may change, but the ATM will always show the full exchange rate, including all fees, before you approve.

By confirming a transaction, you accept the displayed terms. This does not affect any legal rights you may have, but please note that the Company cannot reverse mistakes such as entering the wrong wallet address or amount, as blockchain transactions are irreversible. Fees may be adjusted occasionally, with significant changes communicated in advance and reflected clearly on the ATM and our website.

We may adjust our fees from time to time. When there are significant changes, we will notify you in advance as required by law. These changes will also be reflected clearly on the ATM and our official website.

Cryptocurrencies offer exciting opportunities, but they also come with significant risks. Before using our ATMs or services, it’s important that you understand the potential downsides. By continuing to use the service, you confirm that you are aware of and accept the following risks.

Crypto-assets like Bitcoin and Ethereum are not considered legal currency. They are not issued or backed by any government or central bank, and they are not covered by deposit guarantee schemes (like those that protect your funds in traditional banks).

The value of cryptocurrencies can rise or fall dramatically—sometimes within minutes. In extreme cases, they can lose all value. We do not guarantee the price, stability, or future performance of any crypto-asset.

Crypto regulations are evolving. Changes to local, national, or EU-level laws (including MiCA) could affect your ability to use or hold cryptocurrencies. These changes might come unexpectedly and impact access, taxation, or the legality of certain activities.

Once a crypto transaction is submitted to the blockchain, it cannot be reversed or undone. If you send funds to the wrong wallet or fall for a scam, we can’t retrieve your assets. Please double-check all details before confirming.

Cryptocurrencies operate online, which makes them targets for hackers, phishing attempts, and various scams. Always make sure you are using a secure device and only interacting with trusted sources.

Like any system, our ATMs and crypto infrastructure may experience outages due to internet issues, maintenance, or unforeseen events like power failures or extreme weather. In rare cases, service may be temporarily unavailable.

Using cryptocurrencies involves real financial risk. You may lose some or all of your funds, there are no guarantees of profit, and blockchain transactions cannot be reversed. If you fall victim to scams, your funds could be lost permanently.

We are not responsible for losses caused by market volatility, user errors (like sending crypto to the wrong address or entering incorrect amounts), wallet security breaches, or scams. You are responsible for securing your wallet, private keys, and devices.

Our services are provided “as is.” We do not guarantee that ATMs or systems will always be available, that prices are accurate, or that our services will work with every wallet or device. Service interruptions due to maintenance, internet outages, or events beyond our control may occur.

If your actions violate the law or these Terms, you may be responsible for any resulting costs or claims. Consumer rights under local laws remain fully valid and are not waived by using our services.

When using our ATMs, errors can happen. These tips help, but you are always responsible for checking information before confirming any transaction.

ID Scanning: Place your ID flat on the scanner (not the QR reader) and hold it steady for about 10 seconds. Scan both sides if requested. Ensure your ID is valid, undamaged, and readable.

Supported Cryptocurrencies & Networks: Only use the networks and tokens listed below. Sending crypto on the wrong network or to an unsupported address can result in permanent loss. Always double-check both token type and network.

Transaction Conflicts: Wallet “speed-up” features may cause rejected transactions. Keep the transaction code from the receipt and contact support if needed.

Receipts & Transaction IDs: Keep receipts and transaction IDs safe. If crypto hasn’t arrived, contact support with the wallet address and transaction ID.

Time Limits: When selling crypto, send it promptly to the address printed by the ATM. Late transactions may change payout amounts. ATMs may have minimum cash payouts; part of the payout may remain in crypto.

Wallet Addresses: Double-check addresses or scan QR codes. Wrong addresses or token types usually mean permanent loss.

Support: Use only official channels on our website. We never ask for private keys, passwords, or device access. Beware of scammers.

Delivery Delays: Crypto confirmations may take longer during network congestion, sometimes up to 1–2 hours.

Cash Withdrawal & Reclamation Codes: If the ATM runs out of cash, any reclamation (redemption) code remains valid until funds are available. Keep it safe and personal; losing it risks permanent loss.

We collect and process personal data only as necessary to provide our services and comply with legal obligations, including identity verification, anti-money laundering, and transaction logging. Your data is stored securely, access is restricted to authorized personnel, and any third parties processing data on our behalf are required to meet the same standards.

If you are dissatisfied with our services, you may submit a complaint through our internal complaints handling process, available free of charge in our Complaints Policy, published on our website.

We aim to handle complaints within the timeframes and procedures described in that policy. If your complaint is not resolved to your satisfaction, you may seek external remedies, including alternative dispute resolution (ADR), contacting the Slovak Financial Market Authority (Národná banka Slovenska), or pursuing claims before the competent Slovak courts.

Nothing in these Terms limits or waives your rights under applicable EU or Slovak consumer protection laws.

You may stop using our Services at any time. We may suspend or permanently restrict your access without prior notice if you breach these Terms, fail to complete required KYC/AML checks, provide false or misleading information, pose a security or compliance risk, or if required by law or regulatory authorities.

Termination of access does not affect completed transactions, which remain final and irreversible. We may retain transaction and identification data as required by applicable AML and data retention laws. Access to our Services is conditional upon successful completion of mandatory KYC/AML verification, including biometric data processing.

Failure by the Company to enforce any provision of these Terms does not constitute a waiver of that provision. We may update these Terms, including fees or service features, as permitted by law. Updated Terms will be made available on our website or displayed at the ATM before transaction confirmation.